Energy Massage T3

Cancellation Policy

Booking: Spa at Home LLC needs 24 hours after the initial request to book a service. Spa at Home LLC doesn’t offer same day appointments. A credit/debit card is optional to schedule and holds appointments. The credit/debit card on file is charged for cancellations and payments only with the addition of a $4 processing fee is applied to the card that is on record. Cash payment is available (cash payment before service). Tips welcomed. Same Day Cancellation Services: For scheduled services, a 24-hour cancellation notice by Email, before the initial requested date/time must be made, or there will be a $30 to $45 fee (vary by service time). If cancellation is within 8-hours or less of the initial requested scheduled time, then the full price of the service will be charged with the addition of a $4 processing fee is applied to credit/debit card on file. If the client pays in cash, the amount owed is to be paid before 8 pm the same day of service scheduled via invoice, card or cash payment. If any amount is owed/overdue to Spa at Home LLC, all service requests, scheduled, or upcoming is frozen instantly until the owed amount balance is repaid.  Cancellations at time of arrival: If for any discriminatory reason at all our therapists show up at your door to complete the service, and you turn them away or refuse Spa at Home LLC service for any biased, racist, or bigot reason or action. A full priced service fee is charged to the credit/debit card on file.  If the client pays in cash, the amount owed is to be paid the same day of service scheduled via invoice or card or cash payment. Spa at Home LLC will not allow you to re-book with our therapist or company anymore. Late Arrival: If our therapist is running late over the initial start time, the minutes will be counted and made up at the end up (keeping full time) until the 15-minute mark. Anytime passes the 15-minute mark will be either rolled over to the next massage session schedule or the rest of service is rescheduled for free to another day. If the client is running late, only 5-minutes will be made up at the end of the session. Anything past the 5 minutes mark is not counted. The time slot requested/filled at that time is required to be paid in full at the end of service.

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